Frequently Asked Questions
Do you do custom designs?
Yes, we do custom designs, but not in all cases .
Some clients seek very low prices for designs that require more elaborate work. In these cases, we recommend first speaking with the end client and clarifying that the product's price will be higher, as it involves hiring a designer.
Once the client accepts the price for the custom design, we can begin work.
If the client does not agree with the price, we recommend not starting the design process, to avoid wasting time and money for both parties.
What is the price of a custom design?
The price of a custom design varies depending on the complexity of the project .
We don't have a fixed price, as each design requires a different level of work.
To get a quote, you need to contact us via WhatsApp and explain the type of design you need.
Do you design logos?
Yes ✅
We design logos , both new and redesigned, according to the project and the complexity of the work.
For logo quotes, contact us via WhatsApp.
Are the designs available for immediate delivery?
Yes ✅
All our digital designs are delivered immediately once payment is confirmed.
You can download them directly from the store and you will also receive an email with the download link.
Are the products they sell physical?
No.
All the products we offer in the store are 100% digital .
We do not make physical shipments.
What formats do the designs come in?
The designs are delivered in ready-to-use formats, such as:
- PNG
- JPG
- PDF
The exact format depends on each product; in the design information you will see what your purchase includes.
Can I get the mockups without a watermark to show them to my clients?
Yes ✅
Mockups without watermarks can be provided solely for promotional purposes with your clients .
To request them, you need to write to us directly via WhatsApp , as this material is delivered in a personalized way and under certain conditions.
👉 WhatsApp: 7290 2912
What about Premium membership?
All detailed information about Premium Membership , including benefits and frequently asked questions, is available in the membership section.
We recommend checking that section for more details.
What are your opening hours?
🕒 Our opening hours are:
Monday to Friday
9:00 am – 9:00 pm (Costa Rica time)
If you write outside of business hours, we will respond as soon as we are available.
Can I share the designs with other people or resell them?
No ❌
Resale, distribution, gifting or exchange of the digital files, either in whole or in part, is not permitted .
The designs purchased may only be used to create and sell personalized physical products (such as mugs, t-shirts, cushions, among others).